Customer care
Privacy
Your details help us confirm orders, arrange delivery, and provide customer care. We keep the information we collect purposeful and limited to the service you request.
Last updated
June 1, 2026
This page explains how Franklas Haven handles customer information collected through the website, chat, phone, and delivery support.
Information we collect
We may collect your name, phone number, email address, delivery address, order details, product preferences, and messages you send to our customer care team.
How we use your information
We use your information to confirm orders, answer product questions, arrange delivery, process returns, provide personal shopping support, and improve the shopping experience.
Payments
Franklas Haven offers payment on delivery for eligible orders. We do not ask you to submit card details through the website contact form.
Sharing information
We only share details with delivery partners or service providers when needed to complete your order or support request. We do not sell customer information.
Messages and social platforms
If you contact us through Telegram, WhatsApp, Instagram, TikTok, Snapchat, or another third-party platform, that platform may also process your information according to its own privacy terms.
Cookies and website data
The website may use basic cookies or technical storage to keep the shopping experience working properly, such as cart, wishlist, and browsing preferences.
Your choices
You can contact us to correct your details, ask about information we hold, or request that we remove customer care messages that are no longer needed for order or support records.