48-hour window
Please contact us within 48 hours of delivery if you would like to request an exchange or return review.
Customer care
Returns
We want every piece to feel right when it reaches you. If something is not suitable, contact us quickly so we can review the item and guide the next step.
Original condition
Items must be unused, unworn, undamaged, and returned with original packaging, tags, dust bags, boxes, or accessories.
Fast review
Include photos, your order reference, and a clear reason for the return so the customer care team can respond quickly.
Return policy
What to know
Eligible items
Handbags, shoes, and fashion pieces may be reviewed for return or exchange when they are in the same condition received. Shoes must be tried on indoors and returned with their box where provided.
Items we cannot accept
Opened fragrances, used items, damaged packaging, items with signs of wear, and pieces marked final sale cannot be accepted unless they arrived faulty or incorrect.
Faulty or incorrect items
If your item arrives damaged, incorrect, or not as confirmed, contact us within 24 hours of delivery with clear photos. Once reviewed, we will arrange a replacement, exchange, store credit, or refund where appropriate.
Delivery costs
Return delivery costs are the responsibility of the customer unless the item was faulty or incorrect. We will confirm the best return method before you send anything back.