Delivery coverage
Checkout accepts delivery locations across Ghana. Coverage, delivery partners and timing remain subject to confirmation for your exact location.
Customer care
Shipping
Every order is reviewed before dispatch. We confirm product availability, your delivery fee, your delivery details and Pay on Delivery eligibility by WhatsApp or phone.
Delivery Fee
Checkout shows an exact fee, an estimated range or ‘To be confirmed’, depending on the active delivery-zone rule. We confirm the exact fee before dispatch.
Pay on Delivery
Pay on Delivery is the active website payment method for eligible orders. Eligibility may depend on location, order value, stock and manual review.
Delivery process
From confirmation to arrival
Step 01
Order confirmation
After you place an order, its status is Pending confirmation. We confirm item availability, your address, phone number, Delivery Fee and Pay on Delivery eligibility by WhatsApp or phone.
Step 02
Delivery fee
Delivery fees come from the delivery-zone rules used by checkout. An estimated range is not a final charge. When an exact fee is not available, we confirm it with you before dispatch.
Step 03
Dispatch
We dispatch only after the order and delivery details have been confirmed. Any delivery estimate shown for a zone is guidance, not a guaranteed arrival time.
Step 04
Delivery updates
Keep your phone reachable and provide a clear landmark. If a delivery attempt cannot be completed, we will contact you to confirm whether redelivery is possible and whether another Delivery Fee applies.
Inspection before payment
Checkout does not promise inspection before payment. If you need to inspect an item before paying, ask during order confirmation so Frankla Haven can confirm what the delivery partner permits.
Returns and delivery charges
Return eligibility and responsibility for return delivery charges are explained on the Returns page. Contact us before sending an item back; an original Delivery Fee is not automatically refundable unless Frankla Haven confirms otherwise for the case.